Overview

At Secret Gadget BD, customer satisfaction and privacy are our top priorities. Due to the personal and sensitive nature of our products, we maintain a strict Refund & Returns Policy to ensure hygiene, safety, and fairness.

By placing an order on our website, you agree to the terms outlined below.

2. Return Eligibility

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect upon delivery

  • The issue is reported within 24–48 hours of receiving the product

  • The item is unused, unopened, and in original packaging

  • Proof of issue is provided (photo/video evidence)

⚠️ For hygiene and safety reasons, we do NOT accept returns for:

  • Opened or used intimate products

  • Change of mind after delivery

  • Personal preference issues

3. Refund Policy

Refunds will be processed only if:

  • The returned product passes our inspection

  • The issue is verified by our support team

Refund Methods:

  • Mobile Banking (bKash/Nagad/Rocket)

  • Bank Transfer

⏱️ Processing Time:
Refunds are typically processed within 3–7 business days after approval.

4. Replacement Policy

Instead of a refund, customers may request a replacement product if:

  • The item is defective or damaged

  • Stock is available

If replacement is not available, a full refund will be issued.

5. Return Process

To initiate a return:

  1. Contact our support team within 24–48 hours

  2. Provide:

    • Order ID

    • Clear photo/video of the issue

  3. Wait for confirmation and return instructions

  4. Ship the product back (if required)

6. Return Shipping

  • If the return is due to our mistake (damaged/wrong product), we will cover the return cost

  • If otherwise approved, the customer may bear the shipping cost

7. Order Cancellation

  • Orders can be canceled before dispatch only

  • Once shipped, cancellation is not guaranteed

8. Non-Refundable Situations

We do not provide refunds for:

  • Incorrect address provided by customer

  • Failed delivery due to customer unavailability

  • Minor variations in product appearance (color/packaging)

9. Discreet Handling

All returns and communications are handled with strict confidentiality and privacy.

10. Contact Us

For any return or refund requests:

  • Email: [Insert Email Address]

  • Phone: [Insert Phone Number]

  • Address: [Insert Business Address]

11. Policy Updates

We reserve the right to modify this policy at any time. Changes will be updated on this page.

12. Agreement

By purchasing from our website, you agree to this Refund & Returns Policy.